Frequently Asked Questions

 

  

How do I rent from Plank & Pearl?

It’s easy! After you confirm your event date and venue, give us a call or shop our online inventory and create a wish list. A wish list is like a shopping cart, where you can select items and then “check out” after giving us your basic information. We don’t collect payment at this point; we simply use the information to send you a proposal and price sheet.

 

Can I make an appointment to view the rental pieces in person?

We definitely recommend that you see the items you want before you rent. Please contact us to make an appointment. You are welcome to visit our Denver office space and warehouse for wedding and event rental inspiration!

 

What does it cost?

Our rentals are priced individually and we also create custom packages based on a theme or type of event. You’ll receive a detailed pricing sheet before we enter into a contract.

 

May I change my mind on the items I’ve rented?

Yes, if we can accommodate the request no later than 48 hours before your event.

 

What is the minimum rental period?

The rental period for any of our pieces is one full day for the event itself, and if needed, the day before the event, and the day after for delivery/pick-ups, and returning items.

 

When is the best time to reserve my items?

The more lead-time you can give yourself and us, the happier we’ll all be and the more likely it is that your desired inventory will be available! However, some times special occasions need to come together quickly, and we’ll do our best to accommodate you.

Keep in mind that the high season for weddings is May through September and the month of December.

 

Do you have a minimum order requirement?

Our minimum order requirement is $200, not inclusive of taxes, styling, or delivery costs.

 

Does Plank & Pearl deliver?

We deliver and pick up throughout the metro Denver area. The fee is $150 (higher outside the metro Denver area, depending on location). Orders totaling $1,500 or higher receive free deliver and pickup.

 

May I pick up my order?

Certainly—at least with most items. Large furniture, lamps, and certain one-of-a-kind items need to be packed and delivered safely by our company.

 

Is there a deposit?

Yes. We require a non-refundable 50% retainer along with a signed agreement and credit card on file in order to reserve rental items for your event date. The remainder is due one week prior to your event.

 

What happens if something is broken or lost?

We build inventory insurance into the price of each and every item in our inventory.

 

Do you offer event styling?

Yes, it’s one of our favorite things to do. Just give us a call. We have experience with styling both real weddings and events and styled shoots for wedding and event photographers. 

  

What if I have my heart set on something that you don’t have in your inventory?

We’re good at researching and finding most anything (within reason!) for a nominal shopping fee. Again, timing is everything, so let us know what you’re looking for as soon as possible. If we think the item can be added to our inventory, we will rent it at a quoted price. If it’s something you want to own, we can negotiate a price.

 

Do you support gay marriage?

Absolutely! We welcome clients from all backgrounds and strongly believe that love is love. 

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